US & CA Recall Hotline: 888-674-2482
EU & UK Recall Hotline: +44 (0) 3452 247 582
Important Voluntary Safety Recall
Victory Innovations Recalls Lithium-ion Batteries Used With Electrostatic Sprayers
This is a voluntary recall of the batteries used in our Victory Innovations sprayers in accordance with Consumer Products Safety Commission (CPSC) and Health Canada regulations. We have become aware that in rare cases, the battery packs used in Victory Innovations-brand hand-held and backpack electrostatic sprayers can pose a fire hazard that may result in personal injury and/or property loss.
We are addressing this issue as quickly as possible to ensure our product is consistent with the quality we expect and our customers deserve.
Name of Products Using Recalled Batteries
Victory Innovations and Protexus Electrostatic Sprayers
Replace battery pack.
Consumers should immediately stop using the recalled sprayers - remove the battery and dispose of it in accordance with local laws for disposal of lithium-ion batteries and contact Victory Innovations for a free replacement battery pack, including shipping. See details below for online registration of replacement batteries.
Phone: US & Canada: Call Victory Innovations toll-free at 888-674-2482 Monday to Friday from 8 a.m. to 5 p.m. ET.
EU & UK: +44 (0) 3452 247 582 Monday to Friday from 9 a.m. to 5 p.m. GMT.
Online: Visit www.victoryinnovations.com and click on Battery Recall for more information.
This recall involves Victory Innovations and Protexus-branded cordless handheld and backpack electrostatic sprayers used to disinfect surfaces. They come with a nozzle, nozzle wrench, tank, lithium-ion battery pack and battery pack charger. The Victory Innovations cordless sprayers have a green and white exterior. The Victory Innovations logo appears on the front or the side of the green and white sprayers and model VP-20A or VP-20B appears on the battery pack. The Protexus logo appears on the front or the side of the black and white sprayers and model PX20A or PX20B appears on the battery back. Battery packs on recalled units have visible screw heads and a case with no parting lines.
How to Identify Affected Batteries
Step 1 - Check the model number. The model number is displayed on the label located on the back of the battery. The following battery model numbers are affected by this recall:
Step 2 - Check to see if the screw heads on the back of the battery are covered by rubber plugs.
If the screw heads are visible and not covered by the rubber plugs, then the battery is AFFECTED by this recall.
If the screw heads are covered by the rubber plugs, then the battery is NOT AFFECTED by this recall.
If you believe you have AFFECTED batteries, please discontinue use of the sprayer immediately and remove the battery. Next, begin the registration process below.
How to register your affected batteries for replacement
If you have more than 50 batteries to register, please call the recall hotline at 888-674-2482 Monday through Friday, 8am to 5pm ET.
Step 1 - Assemble all of your AFFECTED batteries and group them by Model Number. A group may have a maximum of 10 batteries.
Example: You have 15 VP-20A and 5 PX20A batteries.
Group 1 - 10 VP-20A batteries
Group 2 - 5 VP-20A batteries
Group 3 - 5 PX20A batteries
Step 2 - Number your batteries in sequential order using a marker. For example, if you have a total of 20 batteries, you will number them 1 through 20. Place the number in the orange box on the battery label. The number must be HANDWRITTEN and VISIBLE. If the number is not handwritten or visible, the photo will be rejected.
Group 1 - shows 10 (max) VP-20A batteries
Group 2 - shows 5 VP-20A batteries
Group 3 - shows 5 PX20A batteries
Step 3 - Take a photo of each group of batteries. For the example above, you will have a total of 3 photos. Each battery label must be visible and a handwritten number must be in the orange box on the label.
Step 4 - After you have taken all of your photos, you will enter the model number, verify that the screw heads are visible, and the quantity and click the Submit button in the entry form below. Your entry will then be visible in the grid to the right of the entry fields.
If you have data to enter for another photo, enter the model number, verify that the screw heads are visible, and the quantity and click the Submit button in the entry form below. Your entry will then be visible in the grid to the right of the entry fields. You may enter up to 5 lines.
If you are finished entering data for all of your photos, click the Upload Photo(s) button. This will take you to a screen where you may upload all of your photos.
Step 5 - After you have uploaded your photos, you will be taken to a registration site where you will enter contact information. This address should be the address to which your replacement batteries will be shipped.
*Are the screw heads visible on the back of the battery?
Based on the information you provided, your product is AFFECTED. If you have additional units to register please enter them now, if not please click on the Upload Photos button.
You have reached the maximum of 5 affected lines. If you need to register more batteries, please call 888-674-2482.
Based on the information you provided, it appears this model is not affected. If you have any questions or believe this is incorrect, please call 888-674-2482.